CUSTOMER CARE
Company Information
A LEGAL COMPANY. A MOROCCAN CRAFT NETWORK. A GLOBAL VISION.
ARTIZAX LLC
Built to bring Moroccan craftsmanship to the world with structure, transparency and respect for the people who make it.
ARTIZAX is more than an online collection of Moroccan objects.
ARTIZAX LLC is the legal company behind the ARTIZAX brand and its commercial activity. Our business is structured in the United States, while the heart of our craft production remains in Morocco, where our artisans, workshops, materials and craft traditions belong.
We are building ARTIZAX around a simple principle:
The company can grow globally without separating Moroccan craft from its origin.
OUR COMPANY
Company name: ARTIZAX LLC
Legal structure: Limited Liability Company (LLC)
Registered in: United States
Brand: ARTIZAX
Craft production: Morocco
Market: International
Online commerce: Worldwide
ARTIZAX LLC provides the business structure through which we develop our brand, present our collections, manage customer relationships and build access to international markets.
Our handcrafted objects are produced in Morocco through the artisans and workshops working within the ARTIZAX craft network.
ONE COMPANY. ROOTED IN MOROCCO.
Our structure is international.
Our craft is Moroccan.
ARTIZAX works across Moroccan cities and craft regions because each place carries skills, materials and traditions of its own.
From woodworking in Essaouira, to ceramics in Safi, decorative craftsmanship in Fès and Marrakech, and wool weaving in Taznakht and the Atlas region, our collections are built around the relationship between an object, the hands that made it and the place it comes from.
We do not want Moroccan origin to become a decorative label.
We want it to remain part of the identity of every ARTIZAX object.
MADE BY MOROCCAN HANDS
Behind every handcrafted object is human work.
Cutting. Carving. Hammering. Engraving. Forming clay. Painting. Weaving. Stitching. Sanding. Polishing. Finishing.
ARTIZAX exists to organize these skills within a company capable of presenting and selling Moroccan craftsmanship internationally while preserving the visibility of the craft behind the finished object.
For us, the artisan is not an invisible step in a supply chain.
The artisan is part of the value of the object.
FROM WORKSHOP TO CUSTOMER
We want customers to understand more than what they are buying.
Where appropriate, ARTIZAX presents information about:
Origin · Material · Craft · Making process · Workshop · Production time · Customization · Care · Delivery
This approach allows a customer thousands of kilometers away to understand the story and work behind an object before it arrives at their door.
It also creates greater transparency between our workshops, our company and our customers.
READY-MADE, MADE-TO-ORDER & BESPOKE
ARTIZAX operates across three complementary forms of craft commerce.
READY-MADE OBJECTS
Selected handcrafted pieces available for direct purchase.
MADE-TO-ORDER
Objects produced after an order is placed, allowing the craft to remain connected to real demand rather than unnecessary mass production.
BESPOKE
Customers, interior designers and professional buyers may request specific dimensions, materials, finishes or entirely new projects for review by the appropriate ARTIZAX workshop.
This model allows us to preserve the flexibility that has always been one of the strengths of genuine craftsmanship.
FOR PRIVATE CLIENTS & PROFESSIONAL PROJECTS
ARTIZAX is being developed not only for individual customers but also for professionals looking for distinctive Moroccan craftsmanship.
Depending on the project and production capacity, we can review requests from:
Interior designers · Architects · Hotels & hospitality projects · Restaurants · Boutiques · Retailers · Property projects · Professional buyers
Projects may involve individual statement pieces, coordinated collections, custom dimensions or larger production quantities.
Every professional request is reviewed according to the craft, workshop capacity, specifications and required timeline.
WHY OUR LEGAL STRUCTURE MATTERS
Buying handcrafted work internationally requires trust.
A beautiful photograph is not enough.
Customers should know that there is an identifiable business behind the website, the transaction and the relationship that follows.
The legal structure of ARTIZAX LLC provides a formal business foundation for our international activity, while our production structure keeps the making of our handcrafted objects in Morocco.
For ARTIZAX, these two sides are complementary:
Business structure for international growth.
Moroccan workshops for authentic production.
OUR COMMITMENT
We are building ARTIZAX for the long term.
That means developing a company where growth should strengthen — rather than erase — the relationship between artisan, object and origin.
Our commitment is to work toward:
Clear product information
Customers should understand what they are purchasing.
Authentic origin
Moroccan craft should be represented through the places and people connected to its production.
Respect for handmade work
Natural and handcrafted variations are part of the character of many objects.
Responsible customization
Bespoke work should begin with clear specifications and realistic expectations.
Transparent customer care
Shipping, returns, privacy and terms should be accessible and understandable.
Long-term artisan relationships
Our ambition is to grow with the craftspeople and workshops behind ARTIZAX.
A COMPANY BUILT AROUND THE HAND
Technology allows ARTIZAX to reach the world.
But technology is not what gives our objects their value.
That still comes from a pair of hands, a material, a learned skill and the time required to transform it.
Our role as a company is to build the bridge between those hands and the customer who values their work.
FROM MOROCCO TO THE WORLD.
ARTIZAX LLC
Registered U.S. company
Craft production in Morocco
International commerce
Worldwide customer service
One company. Many Moroccan crafts. One commitment to the hands behind them.
CUSTOMER CARE
Need clarity before you order?
Our customer care team can help with shipping, returns, custom work and product questions before you place your order.