Shipping & Delivery

FROM OUR WORKSHOPS TO YOUR DOOR

Every ARTIZAX object begins its journey in Morocco. Our pieces are made by ARTIZAX artisans in our Moroccan workshops, carefully inspected, securely prepared for international transport, and shipped to customers around the world.

READY-MADE OBJECTS

Ready-made pieces are prepared for dispatch after a final workshop inspection. Once your order has shipped, you will receive a shipping confirmation together with available tracking information.

MADE-TO-ORDER OBJECTS

Some ARTIZAX pieces are created specifically after an order is placed. Production time depends on the craft, dimensions, complexity and finishing required. Where applicable, the estimated production period is shown on the product page or communicated before production begins.

BESPOKE & CUSTOM ORDERS

Custom pieces follow an agreed production schedule based on the approved design, dimensions, materials and finishing requirements. We aim to provide clear expectations before production begins and keep the customer informed throughout the process.

WORLDWIDE DELIVERY

ARTIZAX ships internationally from Morocco. Delivery times vary according to destination, shipment size, carrier and customs processing.

TRACK YOUR ORDER

When tracking is available, your shipping confirmation will include a tracking number or link so you can follow the journey of your order.

CUSTOMS, DUTIES & IMPORT TAXES

International shipments may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected during checkout, they may be payable by the recipient according to local regulations.

PROTECTED FOR THE JOURNEY

Wood, metalwork, ceramics, textiles and larger handcrafted objects require different forms of protection. Each shipment is packed according to the nature of the piece to help protect it during international transport.

DELIVERY ISSUES

If your shipment is delayed, arrives damaged, or something does not appear correct, contact ARTIZAX Customer Care with your order number and relevant details. For damaged shipments, please retain the item and its packaging and provide photographs so we can review the situation.

OUR COMMITMENT

The care invested in making an ARTIZAX object should continue until it reaches your hands. We aim to provide clear information, careful preparation and responsive support throughout that journey.