CUSTOMER CARE

Privacy Policy

Last Updated: September 1, 2026

At ARTIZAX LLC, privacy is part of the trust we build with every customer. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the ARTIZAX online store, purchase one of our handcrafted objects, request a custom piece, create an account, contact us, or otherwise use our services.

Our online store is powered by Shopify, which provides the commerce infrastructure through which we offer our products and services.

INFORMATION WE COLLECT

Depending on how you interact with ARTIZAX, we may collect information such as your name, email address, telephone number, billing and shipping addresses, order and transaction information, account details, communications with ARTIZAX, custom-order specifications and files you choose to provide, and technical information relating to your device and use of our store.

HOW WE USE YOUR INFORMATION

We may use personal information to:

Process, manage and fulfil orders.
Arrange international shipping and provide tracking information.
Manage customer accounts and custom or bespoke requests.
Communicate with you about purchases, production and delivery.
Provide customer support.
Improve our store, products and services.
Maintain the security of our store and help prevent fraud or misuse.
Comply with applicable legal, accounting and regulatory obligations.
Send marketing communications where permitted and where you have provided any consent required by applicable law.

CUSTOM & BESPOKE ORDERS

When you request a personalized or bespoke ARTIZAX object, you may choose to provide photographs, drawings, dimensions, design references or other information necessary for our artisans to understand and produce your request.

We use this information for evaluating, communicating about and fulfilling your custom project and for related customer service purposes.

PAYMENTS

Payments made through the ARTIZAX store are processed using the payment methods and payment service providers made available through our Shopify store.

Payment providers may process information required to authorize, secure and complete transactions according to their own privacy policies and legal obligations.

SHOPIFY & SERVICE PROVIDERS

Our store is powered by Shopify. Shopify processes certain personal information in connection with providing the commerce platform and related services.

We may also share information where necessary with service providers that assist ARTIZAX with payment processing, order fulfilment, international delivery, customer communications, analytics, security and other functions required to operate our business.

We do not disclose personal information to third parties simply for unrelated purposes.

INTERNATIONAL ORDERS

ARTIZAX LLC is a registered U.S. company, while our craft production is based in Morocco and we serve customers internationally.

As a result, providing our services may involve personal information being processed or transferred between countries, including through Shopify, payment providers, shipping carriers and other service providers necessary to fulfil an order.

Where required, such processing is subject to applicable privacy and data-protection requirements.

COOKIES & SIMILAR TECHNOLOGIES

Our store and the services supporting it may use cookies and similar technologies for essential functionality, security, remembering preferences, analytics and improving the shopping experience.

Depending on your location, additional privacy choices or consent controls may be presented when you visit the store.

HOW WE SHARE INFORMATION

We may disclose personal information when reasonably necessary to operate ARTIZAX, including to Shopify, payment processors, shipping and logistics providers, technology and service providers, professional advisers, or competent authorities where disclosure is required by law.

We may also disclose information in connection with a legitimate corporate transaction, subject to applicable legal requirements.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business records, resolving disputes and complying with legal obligations.

Retention periods may vary according to the type of information and applicable requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have legal rights concerning your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, as well as other rights relating to how information is processed.

Certain rights may be subject to exceptions or limitations under applicable law.

DATA SECURITY

We take reasonable measures and use established commerce and service providers to help protect information handled through our business.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

CHILDREN'S PRIVACY

ARTIZAX services are not intended for children to make purchases independently. We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

THIRD-PARTY LINKS

Our store may contain links to external websites or services. ARTIZAX is not responsible for the privacy practices of independent third parties, and we encourage customers to review their privacy policies when leaving our store.